COVID-19 vaccine booking support

Find out what to do if you have trouble scheduling an appointment online for one of the province’s mass vaccination clinics.

Who can schedule a vaccination using the provincial online booking system

You can currently only book through the provincial online vaccine booking system if you:

  • meet the age criteria for your public health unit
  • have a green photo health (OHIP) card (you will need numbers from both sides of the card, expired cards will be accepted)
  • have an email address and/or a phone number (your own or someone helping you book your appointment)
  • have a modern web browser (the booking site is not compatible with Internet Explorer 11 or earlier)

About mass vaccination clinics

By booking through the provincial online vaccine booking system, you are scheduling an appointment at a mass vaccination clinic. These clinics are held in large public locations (such as recreation or entertainment centres), but are not hospitals, pharmacies or mobile clinics.

Your appointment confirmation

The provincial online booking system will email you a booking confirmation code when you successfully book your appointment.

Please bring this confirmation code with you to your appointment.

Other ways to book

If you are currently eligible for a vaccine but cannot book through the provincial online vaccine booking system, learn about your other booking options.

Changing, cancelling and missed appointments

If you scheduled an appointment through the provincial online vaccine booking system and have not received your first dose, you can reschedule or cancel:

  • online – go to the confirmation email you got when you booked and follow the instructions
  • by calling the Provincial Vaccine Booking Line at 1-833-943-3900 (TTY 1-866-797-0007)

You will need your:

  • health card (information on front and back)
  • postal code

If you booked your appointment with the public health unit, pharmacy or hospital, contact them directly to make any changes.

If you only need a second dose

You cannot currently book an individual dose online through the provincial booking system or call centre. We are working to make this available.

If you are turning 55 or older in 2021, you may be able to book an appointment for a second dose through a participating pharmacy.

You may need to provide information about your first dose (for example, what vaccine you got, where and when you got it).

If you forgot your appointment information

If you scheduled a vaccination through the provincial online vaccine booking system and forgot when or where your appointment is, call the Provincial Vaccine Booking Line at 1-833-943-3900 (TTY 1-866-797-0007). This line is available 8 a.m. to 8 p.m., 7 days a week.

You will need your:

  • health card (information on the front and back)
  • postal code

Contacts for more information

Help with the provincial online vaccine management system

For help with your booking through the provincial online vaccine booking system, please call the Provincial Vaccine Booking Line (available in more than 300 languages) at 1-833-943-3900 (TTY 1-866-797-0007).

  • information is available in more than 300 languages
  • this line is available 8 a.m. to 8 p.m., 7 days a week
  • you may have to wait for an agent when call volumes are high

General vaccine information

For questions and general information about covid 19 vaccination, you can: