COVID-19 vaccine booking support

Find out what to do if you have trouble scheduling an appointment online for one of the province’s mass vaccination clinics.

Who can schedule a vaccination using the provincial online booking system

You can currently only book through the provincial online vaccine booking system if you:

  • meet the criteria for your public health unit
  • have a green photo health (OHIP) card (you will need numbers from both sides of the card, expired cards will be accepted)
  • have an email address and/or a phone number (your own or someone helping you book your appointment)
  • have a modern web browser (the booking site is not compatible with Internet Explorer 11 or earlier)

About mass vaccination clinics

By booking through the provincial online vaccine booking system, you are scheduling an appointment at a mass vaccination clinic. These clinics are held in large public locations (such as recreation or entertainment centres), but are not hospitals, pharmacies or mobile clinics.

If you don’t have a valid photo health card

If you have a red and white health card

If you have a red and white health card, you can call the Provincial Vaccine Booking Line at 1-833-943-3900.

This line is available 8 a.m. to 8 p.m., 7 days a week. Information is available in more than 300 languages.

You may have to wait for an agent if call volumes are high.

Once your appointment is booked, the call centre agent will provide you with a booking confirmation code. Please write down this number and bring it with you to your appointment.

If you do not have an Ontario health card

If you do not have an Ontario health card at all, you are still eligible for the vaccine.

You can contact your local public health unit where you will be asked for another form of identification. Once the public health unit has confirmed your eligibility for vaccination, they will help book your appointment.

To find your local public health unit and contact number:

Your appointment confirmation

The provincial online booking system will email you a booking confirmation code when you successfully book your appointment.

Please bring this confirmation code with you to your appointment.

Changing, cancelling and missed appointments

If you scheduled an appointment through the provincial online vaccine booking system, you can manage your appointments:

You will need your:

  • health card (information on front and back)
  • postal code
  • booking confirmation number

If you booked your appointment with the public health unit, pharmacy, hospital, or mobile or pop-up clinic, contact them directly to make any changes.

This is not for moving up (rebooking) second dose appointments. Learn when and how you can get your accelerated second dose.

If you forgot your appointment information

If you scheduled a vaccination through the provincial online vaccine booking system and forgot when or where your appointment is, call the Provincial Vaccine Booking Line at 1-833-943-3900. This line is available 8 a.m. to 8 p.m., 7 days a week.

You will need your:

  • health card (information on the front and back)
  • postal code

Vaccination receipts

After you are vaccinated, you can log in to the provincial portal to download or print an electronic covid 19 vaccine receipt (PDF) for each dose you have received.

Receipts are available:

  • for first and second doses received in Ontario (once you get them)
  • regardless of where you were vaccinated (for example, at a mass immunization clinic, hospital, pharmacy or primary care setting)

To log in and get your receipt, you will need:

  • a green photo health (OHIP) card(you will need numbers from both the front and back of the card, expired cards will be accepted)
  • your date of birth
  • your postal code (the one associated with your health card)

If you have a red and white health card, call the Provincial Vaccine Booking Line at 1-833-943-3900. The call centre agent can email you a copy of your receipt.

Contacts for more information

Help with the provincial online vaccine booking system

For help with your booking through the provincial online vaccine booking system, please call the Provincial Vaccine Booking Line (available in more than 300 languages) at 1-833-943-3900.

  • information is available in more than 300 languages
  • this line is available 8 a.m. to 8 p.m., 7 days a week
  • you may have to wait for an agent when call volumes are high

General vaccine information

For questions and general information about covid 19 vaccination, you can:

  • visit our page on Ontario’s vaccination program
  • call the Provincial Vaccine Information Line at 1-888-999-6488 (TTY for people who are deaf, hearing-impaired or speech-impaired: 1-866-797-0007)
    • information is available in more than 300 languages
    • this line is available 8 a.m. to 8 p.m., 7 days a week
    • you may have to wait for an agent when call volumes are high
  • contact your health care provider
  • contact your local public health unit