Find out what to do if you have trouble downloading your vaccine certificate or scheduling an appointment.
Using the provincial online vaccine system
You can use the provincial system to book a vaccine appointment and download your enhanced certificate with QR code.
What you need to use the provincial online booking system
To use the provincial online vaccine system, you need:
- a green photo health (OHIP) card (you will need numbers from both sides of the card, expired cards will be accepted)
- an email address and/or a phone number to book your appointment (your own or someone helping you)
- a modern web browser (the system is not compatible with Internet Explorer 11 or earlier)
Booking a vaccine appointment
Your appointment confirmation
The provincial online vaccine system will email you a booking confirmation code when you successfully book your appointment.
Please bring this confirmation code with you to your appointment.
Changing, cancelling and missed appointments
If you scheduled an appointment through the provincial online vaccine booking system, you can manage your appointments:
You will need your:
- health card (information on front and back)
- postal code
- booking confirmation number
- covid ID (if you do not have a health card)
If you booked your appointment with the public health unit, pharmacy, hospital, or mobile or pop-up clinic, contact them directly to make any changes.
If you are looking to reschedule a second dose appointment, learn when and how you can get your second dose.
If you forgot your appointment information
If you scheduled a vaccination through the provincial online vaccine system and forgot when or where your appointment is, call the Provincial Vaccine Contact Centre at 1-833-943-3900. This line is available 8 a.m. to 8 p.m., 7 days a week.
You will need your:
- health card (information on the front and back)
- postal code
Downloading your enhanced certificate with a QR code
Enhanced vaccine certificates with QR codes
Beginning October 15, you will be able to download a new, enhanced vaccine certificate with a QR code that businesses and organizations can scan using the Verify Ontario app. The enhanced vaccine certificate is an easier, more secure and convenient way to have your proof of vaccination verified.
You do not need to download an app to get your enhanced certificate. You only need the QR code from the provincial vaccine portal.
You can still continue to use your existing vaccine receipt even after vaccine enhanced certificates are available. Both formats are valid proof of vaccination.
Businesses: download the Verify Ontario app
Starting October 15, businesses and organizations can download the free Verify Ontario app from the Apple App and Google Play stores. Verify Ontario gives you a quicker, easier and trusted way to scan and confirm that visitors are fully vaccinated.
If you don’t have a photo health card
If you have a red and white health card
If you have a red and white health card, you can call the Provincial Vaccine Contact Centre at 1-833-943-3900.
This line is available 8 a.m. to 8 p.m., 7 days a week. Information is available in more than 300 languages.
You may have to wait for an agent if call volumes are high.
Once your appointment is booked, the call centre agent will provide you with a booking confirmation code. Please write down this number and bring it with you to your appointment.
If you do not have an Ontario health card
If you do not have an Ontario health card, you are still eligible for the vaccine at no charge and can receive your vaccine certificate.
You can contact your local public health unit where you will be asked for another form of identification. The public health unit can:
- confirm your eligibility for vaccination
- help book your appointment
- give you a covid ID, which you can use to book your appointment or get a copy of your vaccine certificate through the Provincial Vaccine Contact Centre
To find your local public health unit and contact number:
- visit ontario.ca/bookvaccine
- when prompted, select "No Ontario health card" under "Health card type"
- or visit the Public Health Unit Locator
If you got one or more of your doses outside of Ontario
If you received doses of the covid 19 vaccine out of province, contact your local public health unit to record your information and receive proper documentation. They will verify and register your vaccination records in COvaxON and, if you do not have an Ontario health card, provide you with a unique ID code.
You will not be able to get your vaccine certificate until both of your doses are registered.
Contacts for more information
Visit ontario.ca/covidvaccines for information about vaccinations in Ontario.
For help booking an appointment, downloading your proof of vaccination or getting more information about the vaccines, contact:
- the Provincial Vaccine Contact Centre at 1-833-943-3900 (TTY for people who are deaf, hearing-impaired or speech-impaired: 1-866-797-0007)
- available 8 a.m. to 8 p.m., 7 days a week, in over 300 languages
- your local public health unit
Your health care provider may also be able to answer questions about vaccinations and vaccine safety.