How to get your enhanced vaccine certificate and what to do if you get a yellow warning result in the app.
Get an enhanced vaccine certificate
If you are fully vaccinated, visit ontario.ca/getproof to learn how to get your enhanced vaccine certificate with official QR code.
If you have not been fully vaccinated and/or 14 days have not passed since you were fully vaccinated, your QR code will not show a green check mark screen ✅. You will need to get fully vaccinated and then wait 14 days for the QR code to work.
If you are eligible and have received a booster dose, you can download your updated vaccine certificate with official QR code or you can continue to use your previous electronic or paper certificate.
Saving your vaccine certificate
You can save your vaccine certificate with QR code:
- as a PDF (printed or digital version is acceptable)
- to a mobile device, for example a smartphone or tablet
- as a screenshot or image of your full QR code
- in an email you send to yourself or save to your device
When you download from the portal:
- On a desktop, right click or Ctrl+S and choose "Save as" to save the QR code to your computer, then email or send to your mobile by text.
- On an iPhone or iPad, tap the PDF and a blue "Open in" link will appear. Click to open a menu that will allow you to email or download the certificate to your device.
- On an Android, tap the three vertical dots icon on the top-right and then tap "Save."
If you choose to print a copy, follow the tips for printing in the next section. Even if you have a QR code on your phone or tablet, you can always use or carry a paper copy. You can also call the vaccine contact centre for more support.
Save QR code to Apple Health
Only iPhones running iOS 15 or later can save the QR code to Apple Health at this time.
After you’ve downloaded and printed, or opened your enhanced vaccine certificate on another device:
- Open your iPhone camera.
- Point the camera at the QR code. Once the QR code is in focus and centered on your screen, your phone will scan it automatically.
- Once it scans the code, tap the Health app notification.
- Add it to your Apple Health.
If your iPhone is running iOS 15.1, you can also save the QR code to your Apple Wallet. You will be prompted to add to your Apple Wallet at the same time it is added to Apple Health.
Tips for printing your proof
Make sure to:
- print in black and white, high print quality
- print the QR code so that it measures 60 mm x 60 mm
- photocopy the QR code
- shrink the QR code to a size smaller than 60 mm x 60 mm
- use textured or grainy paper (for example, card stock)
- use coloured or lower quality ink
- fold, stain, crumple, rip or smudge the paper with the QR code
Laminating the QR code or putting it behind a glossy barrier (a lanyard, for example) may cause the app to timeout if a bright light is reflecting off the surface.
If this happens, businesses can always review the visitor’s government-issued, paper or mobile, enhanced vaccine certificate.
Tips for images or PDF proof
Make sure to:
- adjust the brightness of your screen for easier scanning
- screenshot or screen grab the entire QR code
- show the QR code directly to the camera and not from behind plexiglass or glass
- translate your proof of vaccination if it’s not in English or French
- send or scan a QR code using a non-government website or application, for example by email or over messaging app, Zoom or Teams call
- scan a QR code issued through a non-government website or app
- scan the QR code through protective plexiglass or a car window
Get more support
Businesses, organizations and individuals can call the Provincial Vaccine Contact Centre for additional technical support from 8 a.m. to 8 p.m., 7 days a week at:
Protecting your data
Remember to keep your vaccine certificate safe. Your certificate includes information that the Verify Ontario app does not display to businesses. Other apps, however, may display or save this information.
Make sure you trust the app and businesses scanning your SMART® Health Card QR code. Businesses should only be scanning vaccine certificates with QR codes, not taking photos of them.
For privacy and security:
- verified proofs of vaccinations are displayed for 30 seconds and then deleted
- only trusted SMART® Health Card QR codes will scan as verified and display a green check mark screen
- the app does not request the user's location or save any information that links specific locations, visitors or businesses to each other
- no personal health information is displayed or shared, only the information that is required for entry (result with name and date of birth to confirm an individual’s ID)
- the app only collects anonymous statistical data (analytics) that help us improve the app, including the total number of scans and the number of valid, invalid, or warning results
- for transparency and security we will share the app’s code in GitHub and have adopted a vulnerability disclosure policy
Give us feedback
We want to learn about your experience.
Businesses, organizations and individuals can:
- contact us through our page’s webform (anonymous)