Verify Ontario app results and support

This page is no longer current and is provided for archival and research purposes.

Understand the results and get technical support for businesses and visitors.

The app is no longer available in the Google Play and Apple app stores. If you still have a downloaded version of the app, it will not scan QR codes and is no longer supported with updates.

What the results mean

When the app scans a QR code, there are a few possible results:

Green checkmark screen, which means verified
Yellow warning screen, which means there is a problem
Grey timeout screen, which means a QR code could not be read
Red “X” screen, which means the proof of vaccination is invalid

Businesses, organizations and individuals can call the Provincial Vaccine Contact Centre for additional technical support from 8 a.m. to 8 p.m., 7 days a week at:

1-833-943-3900
1-866-797-0007 for people who are deaf, hearing-impaired or speech-impaired

Green checkmark screen for verified

This result means that the vaccine certificate meets Ontario’s definition of fully vaccinated.

Businesses may ask you to show proof of ID.

Yellow warning screen for there is a problem

A yellow warning result screen can mean the QR code:

does not meet SMART® Health Card QR code standards
is a valid SMART® Health Card QR code, but is not yet recognized by the app
may have been issued to a child under age 12, or recently turned 12

The app will only read vaccine certificates with QR codes.

The app cannot read QR codes issued:

using a non-government website or app
by health or government institutions that do not follow the SMART® Health Card QR code standards

Go to ontario.ca/vaccine-proof-help to learn how to get your vaccine certificate with QR code and what to do if you get a yellow warning result in the app.

Grey timeout screen for issues scanning a QR code

A grey timeout screen means:

your QR code is being displayed in a way the app cannot read, or
the scanning screen has timed out after 30 seconds

Staff can wipe the camera’s lens and try to scan again.

If staff are scanning with the flashlight or in lower lighting, they can:

ask the visitor to tilt the angle of their phone
try again and make sure the flashlight is not reflecting on the QR code

Visitors can:

increase their screen brightness
avoid holding their QR code on an angle
zoom in so the full QR code takes up their whole screen
hold their QR code steady and at a short distance

Print issues

There may be issues with a QR code if a visitor has printed the vaccine certificate.

Staff can:

let the visitor know there are printing specifications at ontario.ca/vaccine-proof-help

Visitors can:

go to ontario.ca/getproof to download the vaccine certificate again
call the Provincial Vaccine Contact Centre from 8 a.m. to 8 p.m., 7 days a week at
- 1-833-943-3900
- 1-866-797-0007 for people who are deaf, hearing-impaired or speech-impaired
go to ontario.ca/vaccine-proof-help to learn more about printing specifications

Red X screen for an invalid QR code

This vaccine certificate does not meet the Ontario definition of fully vaccinated, for example:

the QR code may indicate the visitor is not fully vaccinated
14 days may have not passed since the visitor was fully vaccinated
the visitor's medical exemption may have expired

Staff can let the visitor know that if they:

are fully vaccinated, 14 days may not have passed
have an active medical exemption, they may need to download their most recent vaccine certificate with QR code

Visitors can:

go to ontario.ca/getproof to download the vaccine certificate again
call the Provincial Vaccine Contact Centre from 8 a.m. to 8 p.m., 7 days a week at
- 1-833-943-3900
- 1-866-797-0007 for people who are deaf, hearing-impaired or speech-impaired

Data collection and privacy

For added privacy and security:

verified vaccine certificate results are displayed for 30 seconds and then deleted
only trusted SMART® Health Card QR codes will scan as verified and display a green check mark screen
the app does not request the user's location or save any information that links specific locations, visitors or businesses to each other
no personal health information is displayed or shared, only the information that is required for QR code verification (result with name and date of birth to confirm an individual’s ID)
the app only collects anonymous statistical data (analytics) that help us improve the app, including the total number of scans and the number of valid, invalid, or warning results
for transparency and security we will share the app’s code in GitHub and have adopted a vulnerability disclosure policy